FAQs, frequently asked questions

 

General Questions

Do you accept children at your accommodation in Chianti?

All children are welcome.

• Do you accept pets?

Yes.
Do pets currently live at the Villa il Poggiale?

Yes,Dogs of the owners.

What if we need to arrive early or leave late?

We do not guarantee that the room is getting ready early in the morning, but you’ll still be welcome and we will guard the baggage. Check out is by 11:00, but if you can, we agree the customer to stay longer in the room at no additional cost.

What if I need to cancel after making a reservation?

We have our cancellation policy but we will do our best to help.

Can I use my credit card to pay for the room?

We accept all credit cards except Diners Card.

Are there a minimum number of nights we have to stay?

Possible to book only one night, with the exception of the Easter season or year-end.

•Do you offer any special discounts?

We always have special offers or situations for which there is a discount, depending on the period and from activities. Advise you to check our website for any updates.

•Is there a common room where we can meet other guests?

In addition to the main hall, the heart of the villa, and the library there are many small halls and parlors that offer the necessary privacy.

•Is smoking allowed?

Smoking allowed only in some rooms or outside.

•Is the Villa handicapped accessible?

We did not, but some rooms and some areas have easy access and use for the disabled.

•Where does the staff sleep?

No.

 •Do you offer Spa services?    

Inside there is a wellness area, which provides multi-sensory sauna, hot tub and comfortable chairs to relax by drinking an herbal tea.
•Do you have any fitness centre?   

Coming soon.

•Do you have parking?   

Opposite the main gate, we have a large private car park under the trees, unguarded.

 

About the rooms

•Will we have our own bathroom?

Yes

•What size will our bed be? 

There are double beds 180 cm or 200 cm. Many rooms can be prepared with a double bed or twin beds.

•Will there be a telephone in our room?

Yes.

•Will we have a Jacuzzi or whirlpool tub, or a hot tub?

A hot tub (Jacuzzi) available in the SPA is always warm.

•Can we connect to the Internet?

It ‘available and guaranteed in the common areas and is free

•Will our room have air conditioning?

Yes.

•Will we hear other guests through our walls?

Yes.

•Do you offer room service?   

Only for special occasions.

•Do you have in room television?     

Each room has one / two satellite televisions.

•Do you have pay per view TV?  

No.

•Do you have a DVD player?     

In our library there are: TV, DVD and a selection of movies available for our guests.

•Are the rooms equipped with a minibar?  

Yes, in all of them. 

•Do you have air conditioning?     

Yes.

•Do you offer a laundry service? 

We can offer the service of an outside laundry.

 

Enjoying the area

 

•Will the staff help me develop an itinerary for my visit?

With pleasure.

•What are the main attractions nearby?

The Poggiale Villa is located between Siena and Florence in the heart of Chianti and a short distance from the best small art towns of Tuscany: San Gimignano, Certaldo, Monteriggioni, Greve, Vinci are all less than an hour’s drive.

Even Lucca, Pisa and Arezzo can be reached in about an hour.

For sports lovers, as well as beautiful walks in the hills, you can do mountain biking (in the hotel), on horseback or even hot air balloon …! The Ugolino golf course, one of the most beautiful in Italy is about 20 km, while tennis courts are available just minutes away.

If you love shopping and want something less expensive than elegant boutiques can go to Florence in about 45 minutes to Incisa, where is “The Mall”, an outlet that is virtually irresistible all the most famous fashion brands in the world. The Prada outlet is located an hour’s drive.

The area around the villa offers an endless choice of the most prestigious wine estates in Tuscany: Here you can buy wine and wine tastings of wine, olive oil, cured meats and cheeses.

•What are the main events in your area?

Maggio Musicale Fiorentino

Palio of Siena

Mercantia in Certaldo

Crafts and Palace

Football in Costume

Joust of the Saracen

Oil and Wine Festivals

Fairs and festivals

About the cousine

 

•When is breakfast served?

Breakfast is served from 7:30 until 10:00.

•Can we have breakfast early if we must leave before breakfast is scheduled?

We can prepare a breakfast room, or even 7:00 am in the breakfast room.

•What type of breakfast is served?

What we serve you would call a “Tuscan Breakfast”: the sweet and savory warm croissants, fresh ricotta cheese, jams, honey and meats come from the surrounding farms, from family recipes and the imagination of the cook the cake rise apple, peach flan, the brioche bread, chocolate cake, cheese quiche and many other specialties of the house.

•Do we have to interact with other guests at breakfast?

Yes.

•Do you offer a bar service?   

In the lounge guests will find the so-called Honesty bar, where everyone is alone and write down what they consume.

•Do you have a restaurant inside your hotel?     

Yes, besides taking care of gala dinners, weddings and events, from the 1st of April to the end of October every evening Buffet dinner is served.

•If so, what kind of food do you serve in your restaurant?

Typical Tuscan cuisine and inherited family recipes.

•Do you organize reception for weddings?

Yes, we can provide everything up to 80 people.

 

 

Business Bookings

 

•Do you have any meeting room?   

Yes, we have a room dedicated m14X6 illuminated with natural light, opening onto the garden surrounding the pool with a glass door.

•If so, how many people can your meeting room hold?   

Up to 50 people.

•Can a customer print a business document?   

Certainly.

•Can a customer receive a fax?   

Certainly.

•Can a customer photocopy a document?   

Certainly.

•Do you have internet connection in the room?     

Yes.

•Do you offer a Wi-fi internet connection?

Yes, Wifi.